February 2013

On the surface, shifting from a commission-based compensation to an hourly fee-based approach seemed like an astute move for Advertisers. It was supposed to encourage greater transparency and in theory at least, bring agency fees in line with actual service. That did not exactly happen. Agency operations remained opaque and in too many cases inefficient.

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My friend Phil tweeted from the San Diego Zoo last weekend and I asked him if he took any photos: awesome zoo, but when we got to the monkeys, things started getting weird. Wait, WUT?!

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